Resetting License Information in SMC V9

If you need to unregister the Solibri Solution Center (SSC) username previously registered to Solibri Model Checker (SMC), for example to register SMC to a different user on the machine, you can do so in the settings of SMC:

  1. In Solibri Model Checker, select File > Settings > General
  2. In the dialog, unmark the Remember Me checkbox and click OK.

When you close and reopen the SMC, you’ll now be presented the Welcome to Solibri Model Checker dialog to enter your SSC user information:

Welcome to Solibri Model Checker Dialog
Welcome to Solibri Model Checker Dialog

NOTE: You are unable to turn off the Remember Me option if you have borrowed a license, installed a workstation license, or are running the software in viewer mode.

If SMC is having a licensing issue, and you are unable unmark the Remember Me option, you can manually reset the licensing information on the machine by deleting the three folders in the .solibri application data folder, which can be found in one of the locations below depending on your operating system:

Windows 7 or Later:

%UserProfile%\.solibri

Windows XP: 

%AppData%\.solibri

Mac:

$user/.solibri

NOTE: On Mac, the .solibri folder is a hidden folder. Therefore, you’ll need to show hidden files in order for it to be listed under your username folder in Finder:

  1. Open a terminal (Go > Utilities > Terminal app)
  2. Copy and paste the following two lines below, pressing return at the end of both lines:
    • defaults write com.apple.finder AppleShowAllFiles YES
    • killall Finder

Steps to delete your .solibri folder:

  1. Ensure that Solibri Model Checker is closed on the machine.
  2. Open a file manager application such as Windows Explorer (Win+E) or Finder.
  3. Go to the .solibri folder, which can be found in one of the locations listed above.
  4. Delete all three folders (configs, licenses, usercerts) contained in the .solibri folder.

The next time you open Solibri Model Checker v9, the Welcome to Solibri Model Checker dialog should prompt you for your Solibri username and password.

NOTE: If you don’t wish to register Solibri Model Checker on a machine to a specific user when you open the application, you can unmark the Remember Me checkbox in the Welcome dialog. However, the Welcome dialog will reappear whenever you open SMC, and you’ll have to re-enter a username and password until you mark the checkbox.

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Resetting License Information in SMC V9

2 thoughts on “Resetting License Information in SMC V9

  1. Carolina Yumi Kubo Takagaki says:

    I’m having troubles to log in. I dis erase the three folders. But it keep appearing to me that “Username is caase sensitive. Please verify that you use capital an lower case letters exactly as written in the registration email that you received.”. But I’m writting it correctly. I don’t know what to do anymore.

    Like

    1. Hi Carolina,

      That is an odd message since when trying to reproduce the message, and it doesn’t appear that the username is case sensitive when you login on https://solution.solibri.com or when you register Solibri Model Checker with your username and password.

      I would recommend that you reset your password by clicking the “Forgot your password” link on https://solution.solibri.com/ to email you a new passord request, and then try logging into the solution center with your username and password, and try registering SMC with that username and password.

      If it still fails, please send a support request to support@solibri.com

      – John Lipp

      Like

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