LICENSE ERROR: ASSOCIATED VERSION NUMBER (9.6) IS SMALLER THAN REQUIRED VERSION NUMBER (9.7)

If you try registering Solibri Model Checker (SMC) v9.7, and find the following error, it is due to only having a version 9.6 license assigned but not the required 9.7 license:

01

To resolve the issue:

  1. Log into https://solution.solibri.com as an admin user.
  2. Select the License Assignment tab.
  3. Leave the Product radio button marked, and select Solibri Model Checker.
  4. In the version list, select 9.7 and click Refresh.
  5. Mark the checkbox for the users that will be running version 9.7 of SMC.
  6. Click Assign.

Those users should then be able to run version 9.7 of SMC.

The info column lists the versions of SMC licenses that are assigned to a user.  Below, you see that the user john.lipp@solibri.com is only assigned version 9.6, which explains why this user receives the error message.  Also, note some users have both 9.6 and 9.5 licenses assigned and some users have only a 9.6 license assigned.  Since version 9.7 is the latest version, users having only a 9.7 license are still able to run version 9.6, 9.5 and 9.1 of SMC regardless of not having those license versions assigned.

02

You can also quickly upgrade the versions of assigned licenses by clicking the Upgrade button. Upon clicking this button a dialog opens as seen below:

03

After upgrading all 9.6 licenses to version 9.7, all users that had version 9.6 or both 9.6, 9.5 assigned are now assigned version 9.7 licenses:

04

LICENSE ERROR: ASSOCIATED VERSION NUMBER (9.6) IS SMALLER THAN REQUIRED VERSION NUMBER (9.7)

Understanding and Maximizing the Solibri Solution Center (SSC)

1. What is the Solibri Solution Center (SSC)?

The Solibri Solution Center has two main components:

First, it is an online portal and repository for BIM Content. This includes Solibri-created resources such as software downloads, extensions (such as the COBie platform and regional resources or rulesets for ADA accessibility checking) and documentation, as well as content created by third party developers.

Second, it is an administrative portal for managing licenses, access, and usage.

2. When do you need to access the SSC?

In order to install Solibri Model Checker, you will first need to download the installer from the Solution Center (SSC).  Any additional functionality or extensions that you may wish to load on your platform will then need to be downloaded as well.  If you are an administrator of your companies licensing, you will also need to use the SSC to assign and check license status.

3. How do you access the SSC?

As an SMC user, there are two ways to login and access resources.

  • You can login at solution.solibri.com through a web browser,
  • You can select the Solution Center Option on the File tab inside SMC.  If you login via the button in SMC, the only items you will see are extensions that have been approved for your access.

For additional resources such as documentation or to download the SMC installer, you will need to access the SSC via the website.

ISSUE_2016_03_TT_05_01

4. How do you use and navigate the SSC?

As a user, the main functions of the SSC will be to request download permissions for any extensions you would like and then download and install those extensions once an administrator grants permission.

To see the full list of resources available to request, you will need to login to the SSC via your web browser.

In the SSC, select the “Product” drop-down and choose if you would like to look at Extensions, the Product (SMC installers), or Documentation.  Documentation is available for download immediately.  Extensions and Product installers are listed with a “Wish” button to request permission to download from an administrator.

ISSUE_2016_03_TT_05_02

Once the “Wish” button is selected, the button will change to ““Remove Wish.”  The request has been made, and the administrator can now grant the wish via the Administrator Panel.

ISSUE_2016_03_TT_05_03

Once the Administrator grants the wish via the Administrative panel, the next time you log in to the SSC you will see the download/extension listed as “Available.”  This indicates the extension is ready for you to download from within SMC.

ISSUE_2016_03_TT_05_04

Open SMC, select the “Solution Center” button and the requested extension is listed as available for install.

Understanding and Maximizing the Solibri Solution Center (SSC)

HOW TO EASILY AND EFFICIENTLY MANAGE YOUR SMC USERS AND LICENSES

As the Account Administrator, you will need to be comfortable when it comes to managing and monitoring your Solibri Model Checker (SMC) licenses. You will also want to make sure your people have access when needed. This article will give you a quick overview of how you can accomplish these tasks.

Introduction – How to Get to the Solibri License Manager

In order to begin administering user licenses, you will first need to login to the Solibri Solution Center (SSC).  As an administrator, you will go to solution.solibri.com and enter the username and password provided via your software purchase paperwork.  Once logged into the SSC, you will start on the Administrative panel where you can begin to manage users and license usage.

1. Creating new users and bringing existing users into your company account

One of the more common tasks is to add users to your company account. This will include users that are new to SMC, as well as users who may have used SMC in a trial environment, but now need to have access to an SMC license from the company account.

There are two ways to add new users:

  1. One by one, with an individual email address
  2. As a group, with the help of an Excel sheet (provided by Solibri)

To create users, begin on the Users tab in the Admin Panel:

ISSUE_2016_03_TT_06_01

At the bottom of the page you will see an Add button. By clicking it you can add one user at a time.

ISSUE_2016_03_TT_06_02

The Add user dialog box will appear.

 ISSUE_2016_03_TT_06_03

By default, the user has a User role. If you want, you can give the user an Admin or a Buyer role. In case you have created multiple license pools (covered later in this article), select the correct pool for the user from the Select User Pool drop-down menu.  Each user can belong to only one license pool at a time.

A country is set for each user. By default, it is the country selected when registering the company. You can also choose another country from the drop-down menu.

Once you select ‘Save’, the user will receive an email containing a link to set his/her personal password. Once they have set their password, they can log in to the SSC. Depending on their role, they will have access only to the Products view or also to the Admin view. (They will only have the ADMIN View if you have checked the Admin box when you added them as a User.)

NOTE: If the user has already registered their email address (the user has registered as a trial user or the user belongs to another account), you will receive a pop-up notification (see below).

ISSUE_2016_03_TT_06_04

Upon selecting YES, the user will be sent an email asking for their confirmation to be added to the company account.

ISSUE_2016_03_TT_06_05

If you would prefer to import a listing of users, you have the option to upload this list via an excel spreadsheet (provided by Solibri).

In this case, instead of selecting the ‘Add’ option as your initial step, Choose ‘Download user Excel Template’ to download the template to your computer.

ISSUE_2016_03_TT_06_06

The Template will list the required fields for the new users.

ISSUE_2016_03_TT_06_07

Populate the spreadsheet as indicated above, then choose the ‘Upload’ option at the bottom of the Users Tab in the Administrative panel.

2) Managing licenses and creating license pools

The licenses in SMC can be distributed in a number of ways.  If your company account has multiple licenses, it might be best to organize the licenses into license pools and place individual users into different pools depending on their project need or job function.  For example, you may have a pool for “Project XYZ” as well as another pool for “Training Licenses.”  Adding these pools is relatively straightforward.

To manage licenses, go to the User Pool Management tab. You can create new license pools by clicking Add Pool. Give a name to the pool, then click Add.

ISSUE_2016_03_TT_06_08

Once you have added a license pool, you can add users to it on the Users tab.  Select the user you want to add by clicking the row and then by clicking Edit. Select the new license pool from the Select User Pool drop-down menu. Save changes by clicking Save.

ISSUE_2016_03_TT_06_09

3) Granting user download requests

If a user logs into the SSC and wants to download the software or an extension, they must first be granted the permission to download by an administrator.  Typically, a user will log in and request to download an item (i.e., create a ‘wish’).

Once this has been done, the request will appear as a ‘Wish’ for the administrator to grant.

To grant wishes of users, go to the License Assignment tab, choose the product or extension that the wish is related to, and select ‘Refresh.’

ISSUE_2016_03_TT_06_10

The users will appear in the table, and there will be a note next to their username stating that a wish has been requested.  Select the check-box next to their name, and select ‘Assign’.  Clicking the Refresh button again will reflect that the user now has access to the download or extension.  For Products, the user  can now login to the SSC within their browser to download and install.  For extensions, the SMC user can download and install by clicking File > Solution Center within the SMC application.

4) Monitoring SMC license usage

Once users are up and running with Solibri Model Checker, their usage can be monitored by the Administrator in the SSC. This gives you the ability to determine if you have enough licenses to meet the needs of your internal users, or if it might make sense to increase (or decrease) the number of licenses in a particular pool. There are two options for monitoring licenses.

Peak Report

This report is used to review and analyze the daily peak usage. You can select all pools or individual pools. If you select individual pools, each pool is shown on its own row.

The data is sorted according to date. The data can be resorted by clicking the column header.

ISSUE_2016_03_TT_06_11

Usage Per User Report

This report contains usage information for individual users for a selected time period. You can select all pools or individual pools. The data is sorted according to username.  Select the Time Period you would like to review, choose if you would like all or individual pools, and then select ‘Report’.

ISSUE_2016_03_TT_06_12

HOW TO EASILY AND EFFICIENTLY MANAGE YOUR SMC USERS AND LICENSES

License Error: Associated version number (9.5) is smaller than required version number (9.6)

If you try registering Solibri Model Checker (SMC) v9.6, and find the following error, it is due to only having a version 9.5 license assigned but not the required 9.6 license:

License Error: Version number (9.5) is smaller than required version number (9.6)
License Error: Version number (9.5) is smaller than required version number (9.6)

To resolve the issue:

  1. Log into https://solution.solibri.com as an admin user.
  2. Select the License Assignment tab.
  3. Leave the Product radio button marked, and select Solibri Model Checker.
  4. In the version list, select 9.6 and click Refresh.
  5. Mark the checkbox for the users that will be running version 9.6 of SMC.
  6. Click Assign.

Those users should then be able to run version 9.6 of SMC.

The info column lists the versions of SMC licenses that are assigned to a user.  Below, you see that the user john.lipp@solibri.com is only assigned version 9.5, which explains why this user receives the error message.  Also note some users have both 9.5 and 9.6 licenses assigned and some users have only a 9.6 license assigned.  Since version 9.6 is the latest version, users having only a 9.6 license are still able to run version 9.5 and 9.1 of SMC regardless of not having those license versions assigned.

License Assignment
License Assignment for version 9.6

You can also quickly upgrade the versions of assigned licenses by clicking the Upgrade button. Upon clicking this button a dialog opens as seen below:

Upgrading version 9.5 licenses to version 9.6
Upgrading version 9.5 licenses to version 9.6

After upgrading all 9.5 licenses to version 9.6, all users that had version 9.5 or both 9.6, 9.5 assigned are now assigned version 9.6 licenses:

All version 9.5 licenses upgraded to version 9.6.
All version 9.5 licenses upgraded to version 9.6.
License Error: Associated version number (9.5) is smaller than required version number (9.6)

SMC Log and License Files

Log Files

SMC Log files are plain text files that can be used to troubleshoot technical issues running Solibri Model Checker (SMC). When sending an issue to support@solibri.com, you’ll often be asked to send your SMC log files. To send these files, try the following:

WINDOWS:

  1. Open Windows Explorer
  2. Enter the following in the address bar and hit the enter key:
    C:\Program Files\Solibri\SMCv9.5\log

    This folder should contain an error.log, output.log, and runtime*.log files.

  3. Select all files in this folder, right-click the selected files, and select Send to > Compressed Zip Folder.
  4. Send the zip file along with a detailed description of your issue and screenshots of any error messages to support@solibri.com.

MAC:

  1. Open Finder
  2. Go to the Applications folder
  3. Go the Solibri application folder (e.g. “Solibri Model Checker v9.5”)
  4. Select all files in this folder, right-click the selected files, and select Compress.
  5. Send the zip file along with a detailed description of your issue and screenshots of any error messages to support@solibri.com.

License Files

License files are also plain text files that can be used to troubleshoot licensing issues with SMC. If you are having a licensing issue, you’ll often be asked to send your ‘.solibri’ license folders. To send these files try the following:

WINDOWS:

  1. Open Windows Explorer
  2. Enter the following in the address bar and hit the enter key:
    %userprofile%\.solibri

    This folder should contain a configs, licenses, and usercers folder.

  3. Select all three folders, right-click the selected folders, and select Send to > Compressed Zip Folder.
  4. Send the zip file along with a detailed description of your issue and screenshots of any error messages to support@solibri.com.

MAC:

Show hidden Files:

As SMC license files are hidden files, you first need to show hidden files on Mac:

  1. Open Terminal found in Finder > Applications > Utilities.
  2. In Terminal, paste the following:
    defaults write com.apple.finder AppleShowAllFiles YES
  3. Press return.
  4. Hold the ‘Option/alt’ key, then right click on the Finder icon in the dock and click Relaunch.
Location of license files:
  1. Open Finder
  2. Go to your user folder
  3. Select all three folders, right-click the selected folders, and select Compress.
  4. Send the zip file along with a detailed description of your issue and screenshots of any error messages to support@solibri.com.
SMC Log and License Files

Borrowing Licenses

Under normal conditions, an Internet connection is required to access a license to the Solibri Model Checker (SMC). For those times when you don’t have access to the Internet, it is possible for you to “Borrow” a license from your license pool so you can work offline, or remotely. We are going to show you how easy this is to accomplish in SMC.
From the File Tab, select Help.

Screen Shot 2015-08-24 at 8.23.25 PM

Then, select Borrow License from the help directory that appears.

Screen Shot 2015-08-24 at 8.26.12 PM

When prompted, choose the Number of Days you would like to borrow the license (1-14), and select “Borrow Now.”

Screen Shot 2015-08-24 at 8.29.09 PM

Now, SMC will work without a network connection, and there will be no license or network-related interruptions to your work.

Its important to note that the license borrowed reduces the number of licenses available for the other users in that License Pool, until the license is returned, or the requested time expires. If desired, you can return the license to the license pool before the end of the borrowing period.

Once a license is borrowed, the “Borrow License” option becomes “Return License” in the Help directory.

Screen Shot 2015-08-24 at 8.31.46 PM

You can now select “Return License” to return it to the license pool for all users. A message appears confirming the license was returned successfully.

Screen Shot 2015-08-24 at 8.33.13 PM

Borrowing Licenses

Installing the COBie Platform and COBie Resources Extensions

This article will provide steps to download and install the COBie Platform and COBie Resources Extensions for Solibri Model Checker (SMC) V9.

Check if you have a license Assigned and install

  1. Open SMC and click File > Solution Center
  2. Check if you have the COBie Platform and either the COBie US Resources or COBie UK Resources extensions listed.  If you have a license assigned to your user account, those extensions will be listed with an install button:
    File > Solution Center within SMC
    File > Solution Center within SMC
  3. Click the Install button for the COBie Platform extension to download and install the extension within SMC.
  4. Click the Install button for the COBie US Resources extension and/or the COBie UK Resources extension to download and install the extension within SMC.

In order to run the COBie extension you’ll need to install the COBie Platform along with one (or both) of the COBie Resources extensions. The COBie Platform extension is not able to run on its own.

If any of these extensions aren’t listed under File > Solution Center, inform the license administrator of your company to assign you a license for the COBie Platform extension along with one or both of the COBie Resources extensions.  The section Assigning COBie Extension Licenses as an Administrator below provides these steps for the license administrator.

Assigning COBie Extension Licenses as an Administrator

  1. If your user account has admin privileges, log into the Solution Center at https://solution.solibri.com/
  2. After logging in, as an admin you should see the admin view, with a menu of licensing options.
  3. Click License Assignment
  4. Select the Extensions
  5. Select the COBie Platform
  6. Click the Refresh button to update the licensing information in the table.
  7. Mark the checkbox in the COBie Platform column for the users to add a license to their account.
  8. Click the Assign button to update the license information with the change.
  9. Repeat steps 5-8 to select and assign licenses for the COBie UK Resources and/or COBie US Resources extensions to your users.
    License Assignment within the Solution Center
    License Assignment within the Solution Center

If the COBie extensions aren’t listed in the Extensions list then your company account doesn’t currently have any licenses for that extension.  If the extensions are listed, but you are only able to mark a checkbox for a user by unmarking the checkbox for some other user, then you have assigned all of the available licenses for the extension.  In either case, you’ll need to add additional extension licenses to your company account.  The section Adding COBie Extension Licenses to your Company Account as an Administrator below provides these steps for the license administrator.

Adding COBie Extension Licenses to your Company Account as an Administrator

  1. If your user account has admin privileges, log into the Solution Center at https://solution.solibri.com/
  2. After logging in, as an admin you should see the admin view, with a menu of licensing options.
  3. Click the Products View link at the top of the page:
    Products View Link
    Products View Link
  4. Select Solibri Model Checker Extensions from the dropdown
  5. Click the Add to Cart button for all extensions you wish to add licenses for to your company account.
    Adding licenses to the shopping cart
    Adding licenses to the shopping cart
    Upon clicking the button, the button changes to a Remove from Cart button.

    View Cart button with added extensions
    View Cart button with added extensions
  6. Click View Cart after adding all desired extensions to the cart.
  7. In the Checkout dialog that opens, enter the number of licenses you wish to add to your account for each extension.
    Checkout dialog
    Checkout dialog – Adding 10 additional COBie Extension licenses
    NOTE: Since these COBie extension licenses are free, you can add as many licenses you would like free of charge.  However, as the extension can only be used within SMC, there isn’t any reason to add number greater than the number of Solibri Model Checker licenses your company account has.
  8. Click the Checkout button after entering the number of licenses to add to your company account.
  9. Click the Confirm button to update your license information.
    Confirm dialog
    Confirm dialog

The page will return to the License Assignment page of the Admin View where you can assign the licenses to your users through the steps in section.

Installing the COBie Platform and COBie Resources Extensions